Only persons who need to process personal data for carrying out their tasks have access to customer data. All of them are subject to an obligation of secrecy.
When we share personal data with other organizations, we make sure that we share it for fulfilling the purposes described in this privacy notice and we always ensure that we have a legal basis for doing so. Such organizations include other companies within the Neste group, service providers and our partners. Please see below for a description of service providers and other organizations that we share personal data with.
Neste Group companies
We share personal data within the Neste Group when needed to fulfil the purposes we have listed in this privacy notice. For example, in order to carry out financial administration and credit control, we need to share personal data with other Group members.
ICT service providers and suppliers
We use carefully selected ICT partners for IT support, maintenance and development.
Marketing services and customer service providers
We use carefully selected digital marketing service providers, communications service providers and media agencies to help us deliver and present marketing content based on the personal data we collect about our customers.
Credit control and other due diligence services
We share personal data with carefully selected credit reporting agencies in order to assess your orders, to evaluate your credit worthiness and, where necessary, to collect overdue payments from you or announce the unpaid debt to you have to Neste. Where necessary, our partners also carry out mandatory background checks on our behalf which allows us to fulfil our obligations as a payment service provider to combat anti-money laundering and terrorism financing.
Payment and invoice service providers
Our trusted payment and invoice service partners help us complete transactions with you.
Transport services and product suppliers
We disclose personal data to transport service providers and product suppliers when we need to do so for fulfilling our customer orders, for example for delivering ordered products to our customers.
We disclose personal data to our partners to ensure, for example, that they provide you with the appropriate benefits when you use your customer loyalty card at Neste stations. If necessary, we also disclose personal data to our partners under exceptional circumstances, such as protecting our customers’ assets or health.
When required by local law, Neste discloses personal information to authorities (for example tax authorities).