Safety of transportation is guaranteed in cooperation with partners

Transportation of raw materials and chemicals Neste uses in the refining, as well as the transportation of its refined products, is handled by our partners. We manage our transport-related risks by ensuring that our transport fleet is in appropriate condition, and that both our own and our partners' employees know how to act safely in all situations, at all times. We set safety targets for our transportation partners, and monitor their progress regularly. All safety incidents are investigated.

We have separate transportation safety principles for road, rail, and sea transport. We audit our transportation partners annually. Our safety management systems are additionally audited regularly by various authorities, as well as our customers (i.e. other oil companies).

Road transport

Road transport safety is managed with a multi-level system. Our partners commit themselves to complying with our safety instructions and guidelines. In addition to having agreements and guidelines in place, we conduct quarterly quality and safety discussions at terminals. We discuss specific safety incidents, and support the drivers’ daily decision making. We audit the transport companies annually.
Neste has its own road vehicle standard, the requirements of which exceed those specified in the Finnish regulation for road traffic. This standard regulates the characteristics we require of the hauliers that handle our transport. International standard similar to the one in Finland does not yet exist, but we keep gradually tightening the requirements we have set for our international partners to a the level that is higher than what the law requires.

We measure the safety of our road transport with eight indicators: 

  • Product mix-up
  • Product running out within station network 
  • Delivery schedules: on time/late
  • Drivers' driving behavior 
  • Accidents: caused by driver/vehicle 
  • Effluent
  • Safety incidents caused by driver
  • Cleanliness of the driver, tanker truck, and the place of unloading

In addition to annual inspections, the fleet of our transport partners also undergoes a safety inspection (i.e. oil industry’s European Truck Safety Control). The inspection focuses specifically on the chassis and special structures of the tankers. In addition to the transport companies, in Finland we work closely with the authorities, decision makers (such as the police), Finnish Transport Safety Agency (Trafi), as well as Finnish Petroleum and Biofuels Association, in order to develop the safety of road transport operations towards more harmonized and safer direction.

In 2016, Neste started adopting a crossover prevention system within its fuel station network in Finland. The system allows monitoring of grounding, the use of the vapor recovery system, and the correct connection of the overfill system during unloading. This improves the safety of unloading, and minimizes the risks and impact on the environment. The system will be in nationwide use during 2018.

Neste’s road transports in Central Europe are handled by transportation companies. Like our partners in Finland, they are committed to complying with our safety instructions and guidelines.  

Rail transport

VR Group handles Neste’s rail transports in Finland. We are responsible for the maintenance and usability of the rail tracks we own. We own and manage altogether eight railway terminals in Finland, Tallinn, Riga, and St Petersburg.

Our safety management system covers those terminal operations of which we are responsible for.  As required by Finnish railway legislation, the Finnish Transport Safety Agency has granted us a safety permit for our rail traffic.

We audit VR Group’s safety practices annually. In 2016, we focused specifically on safety partnership and exchange of information. Neste has trained VR’s personnel, and together with VR, we conducted a risk assessment of Neste’s terminals from the perspective of railway operations. We additionally share our safety observations and discuss all incidents in regular meetings. 

Our rail transportation is handled by a partner in Central Europe. It is also responsible for the safety of rail transport. 

Sea transport

Neste’s sea transport is handled by its partners, as the company does not own any sea transport vessels. We only use ice-strengthened vessels in the Baltic Sea. We are responsible for the commercial operation of the vessels we use, but their safety is the responsibility of the shipping and staffing companies, as has been specified in their safety management systems.  

The assessment and approval of the use of tanker vessels for Neste’s sea transport is the responsibility of the Group's HSE organisation’s Marine risk management team (ship vetting). It also monitors the safety, security and quality level of the vessels chartered by us by guiding the cooperation, as well as by auditing the vessels and the companies responsible for their management. The audits ensure that the vessels meet industry and statutory requirements, as well as Neste's in-house safety principles.

We actively collaborate with authorities and rescue services, e.g., by taking part in salvaging and oil spill recovery exercises. 

For terminal operations, we have our own safety guidelines and practices that our sea transport vessels must adhere to.