transportation · 10/13/2020

Neste expands mobile payment services to the Baltics ‒ According to Neste’s survey, one in four Finns has made mobile payments more actively this year

Neste Corporation, Press release, 13 October, 2020 at 8 a.m. (EET)

Neste expands mobile payment services to the Baltics. The mobile application, Neste App, launched on the Finnish market in 2017, was introduced to Estonia and Latvia earlier this year. During October 2020, it will also be made available for Lithuanian motorists. 

“The ease of making payments is playing an increasingly central role in the customer experience today. For example, with the Neste App, you can conveniently pay for refuelling and car washing without getting out of the car. Mobile payments have become increasingly popular among Neste’s customers in 2020. The number of users increased as much as 117% in January-September. In other words, the number of users doubled compared to last year. Already 25% of the Neste App user base consist of Estonian and Latvian motorists. It is great that we can expand the possibility of mobile payment in the Baltics, because in addition to the ease of payment, safety and hygiene factors have also increased in importance this year in particular,” says Dennis Stolt, Head of Digital Development, Marketing & Services, Neste.  

The corona situation has effects – one in four Finns uses mobile payments more actively   

In September 2020, Neste conducted a survey* among a thousand Finns. The results show that  nearly 40% use mobile payments in their daily lives for example for  online shopping or money transfer. Ease of payment is the most important factor in increasing the use of mobile payments among people aged under 35 years. The prevailing corona situation has also increased mobile payments.

“As many as 27% of those who responded to our survey making mobile payments say that the corona situation has had either a significant or somewhat more frequent effect of choosing a phone as their primary payment method. Almost 42% of those who pay for car refueling with a mobile phone use this payment method more often than before. A recent study, World Payments Report**, also shows that the use of digital payment channels has increased by 53% due to the prevailing corona situation. According to the study more than a third of credit card owners have added their cards to a mobile wallet. With the Neste App, we can offer a secure and convenient payment method, that further reduces card and cash payments,” Stolt says. 

An emission calculator was also opened for the Neste App this year, allowing users to monitor the carbon footprint of their own fuel consumption and compare the greenhouse gas emissions of renewable diesel to those of fossil diesel. The results of Neste’s survey*** conducted at the beginning of 2020 indicate that up to 59% of Neste App users monitor or are interested in monitoring vehicle emissions.  

*) IRO Research Oy’s Tuhat suomalaista (One thousand Finns) consumer survey was conducted between September 22 and 30, 2020. 1,000 Finns took part in the nationwide survey. 

**) Capgemini, World Payments Report 2020, 8,604 respondents globally: 

***) The survey was conducted for Neste App users between February 25 and March 4, 2020. 419 motorists who use the Neste app responded to the survey.

Neste Corporation

Susanna Sieppi
Vice President, Communications

More information: Dennis Stolt, Head of Digital Development, Marketing & Services, Neste. Please contact Neste’s media service, tel. +358 50 458 5076 / (weekdays from 8:30 a.m. to 4:00 p.m. (EET)).

Neste in brief

Neste (NESTE, Nasdaq Helsinki) creates solutions for combating climate change and accelerating a shift to a circular economy. We refine waste, residues and innovative raw materials into renewable fuels and sustainable feedstock for plastics and other materials. We are the world’s leading producer of renewable diesel and sustainable aviation fuel, developing chemical recycling to combat the plastic waste challenge. We aim at helping customers to reduce greenhouse gas emissions with our renewable and circular solutions by at least 20 million tons annually by 2030. As a technologically advanced refiner of high-quality oil products with a commitment to reach carbon-neutral production by 2035, we are also introducing renewable and recycled raw materials such as waste plastic as refinery raw materials. We have consistently been included in the Dow Jones Sustainability Indices and the Global 100 list of the world’s most sustainable companies. In 2019, Neste's revenue stood at EUR 15.8 billion, with 82% of the company’s comparable operating profit coming from renewable products. Read more: