Neste Corporation, News, 23 March 2020
As a global company, Neste is closely monitoring the impacts of the Coronavirus (COVID-19). We act according to our values and care about the safety and wellbeing of each other and people around us. Safety is at the core of everything we do.
Many of us are dealing with changes in our work, school, and community environments and also worry about the impacts of COVID-19. Now more than ever, we are committed to supporting our customers, suppliers and other external stakeholders as well as our employees during these exceptional times.
Serving and caring for our customers
We want to make sure our customers can get the services and products they need. For the time being, there are no effects on the production and delivery of our products or services. Refineries, harbours and terminals are operating normally.
However, due to the rapidly developing situation, we have made precautionary plans to ensure business continuity. Key elements of the planning process are a definition of risk scenarios and risk mitigation actions, resources planning and business continuity plans with key suppliers. Expert teams follow closely guidance from the authorities and we compare our procedures regularly with other companies.
Neste’s stations in Finland and in the Baltic countries are open and serving customers. We have taken the hygiene guidelines into account at our stations. For example, paying for refueling from inside the car using our mobile application Neste App is possible at most of our stations. We also recommend using contactless payment or other mobile payment methods, such as Apple Pay or Google Pay.
Caring for our employees and partners
We have updated our guidelines to ensure the health and wellbeing of our employees, suppliers and other partners in this exceptional situation. The guidelines are valid for the time being and they apply to all people working for or visiting Neste, for example:
- We pay special attention to the health instructions given by international authorities such as the World Health Organization, WHO.
- If we are sick and have any flu symptoms, we stay at home.
- We work remotely whenever possible. All meetings should be held as online meetings firstly.
- We do not travel to and from abroad. We also consider carefully all domestic travelling.
- We act according to these instructions also in our free time.
We are monitoring the situation closely and will give an update in case of any changes.
We work according to our values: We care. We have courage. We cooperate.