Terms of use

Last updated 22.6.2021

These Terms of Use (“the Terms of Use”) govern the use of the Neste-websites (“Website”) and other Neste electronical channels, such as Neste App mobile application (“Application”), (together “Services”). 

The Terms of Use form a binding agreement regarding the Services between you and Neste Oyj and its subsidiaries (hereinafter “Neste”).

Scope of the Services and acceptance of the Terms

Please read these Terms of Use carefully. By installing the Application, registering as a user of the Services or by otherwise using the Services, you confirm that you have read, understood and accepted these Terms of Use.

Your obligations as user

The purpose of the Services is to improve your customer experience and to develop our business by providing you with the Website and the Application together with their prevailing features.

You must keep your possible access code and password confidential and must not disclose them to anyone. You are obliged to regularly change your access code and password and to inform Neste without delay if you become aware or suspect that your password has come to someone else’s knowledge.

By accepting these Terms of Use you agree to be fully and exclusively responsible for all actions taken through your user account and the Application installed by you. You are also fully liable for all payment transactions and other commitments made through the Application. The use of certain functionalities of the Services may require that you are 18 years-of- age or more. The use of the Services or their functionalities may also require separate registration or other measures.

Neste has also the right not to offer you the Services or some of their features. For example payment of products offered by Neste through the Services requires, i.e., a separate credit decision.

Intellectual property rights

The Services and their contents constitute intellectual property rights and confidential information of Neste, its group companies and possible third parties. Unauthorised copying and sharing of the Services and their contents is prohibited, unless specifically authorised in these Terms of Use.

Without the prior written consent of Neste, you shall not have the right to:

  • copy or use the Services or any materials they contain for other purposes than those described in the Terms of Service;

  • sell, distribute or otherwise transfer the Services or the materials they contain to any third party; 

  • create any derivative works from the Services or the materials they contain;

  • use the Services or any materials they contain for any commercial purposes; or

  • allow a third party to take any of the above mentioned actions.

You agree not to copy any material or other data on the Website. You may download one copy of the material on the Website to one computer for your personal and non-commercial use, unless Neste has given a separate written permission for other use.

Limitations on liability

To the maximum extent allowed by law, the information contained on the Website is provided "as is" without any express or implied warranty of any kind, including warranties of merchantability, non-infringement of intellectual property, or suitability for a certain purpose. In the event the site links to a page of a third party, such link is solely for the convenience of users, and Neste shall have no liability for the content or accuracy of any information contained on such web page.

To the maximum extent allowed by law, Neste shall in no event be liable for any damages whatsoever including, without limitation, indirect, consequential or special damages, such as for loss of revenue, loss of income, or loss of profit, business interruption, or loss of data or loss of information, arising out of the use of or inability to use the information on the site.

Neste assumes no liability of any indirect expenses, damages or losses (including cover purchase) resulting from the use of the Services or the inability to use the Services. Furthermore, Neste is not liable for damages which are due to an event of force majeure or other equivalent and unreasonable event hampering Neste’s activities. 

Neste does not guarantee that the Services are available or at your disposal without interruption, and shall not be liable for loss of data or possible damages that are due to interruptions in the Service. The Services and the data you have stored to the Services may be unattainable until further notice for example due to server maintenance breaks, or the data and other material may be destroyed or permanently lost for an unexpected reason. Neste strives to notify you in advance and to the extent possible of interruptions in the Services.

Neste has the right to close down the Services or prevent the use of the Services or part thereof and not to carry out a purchase or other actions made by you through the Services, especially due to the following reasons:

  • safety reasons;

  • there is a reason to suspect that the Services or a feature thereof are being used unjustly, illegally or fraudulently; or

  • you use the Services or their feature in a manner which is substantially against these Terms of Use or special terms of the Services’ feature.

Part of the Services may include forward-looking statements regarding the business, the results of the activities and the financial status of Neste. Statements which are not based on historical facts are or can be considered as forward-looking statements. Such forward-looking statements are based on prevailing expectations and assumptions. The statements depend on known and unknown factors that may result in Neste’s or its field of business actual results, performances or achievements being significantly different compared to what these forward-looking statements either directly or indirectly express. Forward-looking statements given by third parties do not represent the opinions or predictions of Neste or its management. Forward-looking statements are not meant as investment advice. Neste has no obligation to verify or update the estimates or other forward-looking statements issued by analysts or other third parties. In case you use or capitalise on forward-looking statements, you do it at your own responsibility and risk.

You shall also be fully liable for all the data that you have reported or sent to the Services. Neste has the right to publish and otherwise use such data that you have provided to Neste through the Services. Neste also reserves the right to delete such data at any time. The Services may also contain links to third party websites. By activating any of such links you leave the Services provided by Neste. Neste is in no way liable for the functioning of such websites, the processing of data collected by those websites, the content, correctness or accuracy of information on these websites or the use of such websites. Neste does not supervise the nature or the content of such websites. Furthermore, Neste does not recommend the websites, information on them or products or services of any third party. We recommend that you read the terms of use and the privacy policies of the websites carefully.


Neste may at any time without prior notification or compensation make changes to the Services. Neste may also stop providing the Services at any time and delete the data that are in the Services and collected and processed through them without prior notice. Neste may at any time unilaterally change or supplement these Terms of Use by notifying you about the change in the Services or contacting you by other means. The change shall enter into force when the change has been notified about on the Services or when the notification delivered by other means has been sent. By continuing to use the Services after such notification you accept the changed Terms of Use. In case you do not want to accept the changes, you can, unfortunately, no longer use our Services after the change. Neste has the right to freely transfer the agreement constituting these Terms of Use to a third party by notifying you about it in the Services or by otherwise contacting you.

If one or more of the provisions of the Terms of Use shall be found invalid, illegal, void or unenforceable, the other provisions shall be interpreted in accordance with applicable laws as precisely as possible, corresponding to the original purpose of these terms. In other respects the terms shall remain fully in force. Provided that Neste will not invoke any of the rights in accordance with these Terms of Use or waives the right to invoke a right based on these terms, it shall not limit Neste’s right to later invoke those or other rights in accordance with these Terms of Use. We utilise open source software in our Services. You may familiarise yourself with the open source software in use at the time on www.neste.com/licenses. These open source software license terms are applicable as stated in the Services in more detail. These Terms of Use shall be governed by and construed in accordance with the laws of Finland, excluding its choice of law provisions. We strive to settle any possible disagreement directly with you.

If you have any questions regarding the Service or these Terms of Use, please contact us by email at neste@neste.com.

Notifications and claims regarding the agreement constituting these Terms of Use shall be sent without delay to neste@neste.com.

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