Grievances and concerns

Aerial view on many trucks

We take seriously and investigate all complaints and allegations of suspected sustainability violations. This includes any suspected breaches of the Neste Supplier Code of Conduct or Neste Responsible Sourcing Principle. 

Engagement and cooperation with our suppliers and contractors are our primary ways of addressing any grievances and concerns. Ending purchases does not necessarily solve the problem, while by working with our suppliers, we can work for improvements. If the sustainability criteria or contractual requirements included in our contracts have been verifiably breached, their nature is considered serious, and progress to resolve those issues is not made in a reasonable time, we will terminate our contract with the supplier or contractor in question.

Report a concern

If you wish to report a concern or submit a complaint, please do so via phone or online service Ethics Online.
Read more

Renewable raw material grievances

We are committed to sourcing only sustainably-produced renewable raw materials; therefore, all of our contracts with renewable raw material suppliers include strict terms on sustainability. We monitor grievances or shortcomings in our supply chains through concerns raised by stakeholders, regular audits and assessments, laboratory tests, engagement with our suppliers as well as through our third party partners.

Engagement and cooperation with our suppliers are our primary ways of addressing any grievances and concerns in our renewable raw material supply chains. We regularly engage with our suppliers, encompassing aspects such as development of sustainability policies, capacity building, supply chain mapping and traceability.

The raw material grievance log below is updated on a monthly basis to include new grievances as well as provide status updates on the remediation of existing grievances.

Process for renewable raw material grievances

When a grievance or concern related to our renewable raw materials is brought to our attention, the grievance will be channelled to the Neste Sustainability Investigation Group (SIG) where the team represents various functions of our organisation, allowing us to consider all relevant factors and viewpoints in order to reach a fair and well-informed resolution. 

Neste defines renewable raw material grievance as concerns or complaints sent to us about an alleged breach of Neste’s Supplier Code of Conduct or Neste Responsible Sourcing Principle.

Our grievance log

Year 2024

File Name
Type
Size
Neste's renewable raw material grievances October 2024PDF165 kB
Download
Neste's renewable raw material grievances September 2024PDF148 kB
Download
Neste's renewable raw material grievances August 2024PDF134 kB
Download
Neste's renewable raw material grievances July 2024PDF117 kB
Download
Neste's renewable raw material grievances June 2024PDF114 kB
Download
Neste's renewable raw material grievances May 2024PDF98.5 kB
Download
Neste's renewable raw material grievances April 2024PDF99 kB
Download
Neste’s renewable raw material grievances March 2024PDF103 kB
Download
Neste’s renewable raw material grievances February 2024PDF120 kB
Download
Neste renewable raw material grievances January 2024PDF113 kB
Download

Year 2023

File Name
Type
Size
Neste renewable raw material grievances December 2023PDF109 kB
Download
Neste renewable raw material grievances November 2023PDF109 kB
Download
Neste renewable raw material grievances October 2023PDF105 kB
Download
Neste renewable raw material grievances September 2023PDF105 kB
Download
Neste renewable raw material grievances August 2023PDF103 kB
Download
Neste renewable raw material grievances July 2023PDF124 kB
Download
Neste renewable raw material grievances June 2023PDF124 kB
Download
Neste renewable raw material grievances May 2023PDF119 kB
Download
Neste renewable raw material grievances April 2023PDF123 kB
Download
Neste renewable raw material grievances March 2023PDF122 kB
Download
Neste renewable raw material grievances February 2023PDF105 kB
Download
Neste renewable raw material grievances January 2023PDF112 kB
Download

Year 2022

File Name
Type
Size
Neste renewable raw material grievances December 2022PDF114 kB
Download
Neste renewable raw material grievances November 2022PDF107 kB
Download
Neste renewable raw material grievances October 2022PDF119 kB
Download
Neste renewable raw material grievances September 2022PDF119 kB
Download
Neste renewable raw material grievances August 2022PDF117 kB
Download
Neste renewable raw material grievances July 2022PDF121 kB
Download
Neste renewable raw material grievances June 2022PDF123 kB
Download
Neste renewable raw material grievances May 2022PDF125 kB
Download
Neste renewable raw material grievances April 2022PDF134 kB
Download
Neste renewable raw material grievances March 2022PDF130 kB
Download
Neste renewable raw material grievances February 2022PDF130 kB
Download
Neste renewable raw material grievances January 2022PDF129 kB
Download

Year 2021

File Name
Type
Size
Neste renewable raw material grievances December 2021PDF129 kB
Download
Neste renewable raw material grievances November 2021PDF124 kB
Download
Neste renewable raw material grievances October 2021PDF143 kB
Download
Neste renewable raw material grievances September 2021PDF136 kB
Download
Neste renewable raw material grievances August 2021PDF143 kB
Download
Neste renewable raw material grievances July 2021PDF150 kB
Download
Neste renewable raw material grievances June 2021PDF140 kB
Download
Neste renewable raw material grievances May 2021PDF141 kB
Download
Neste renewable raw material grievances April 2021PDF132 kB
Download
Neste renewable raw material grievances March 2021PDF135 kB
Download
Neste renewable raw material grievances February 2021PDF132 kB
Download
Neste renewable raw material grievances January 2021PDF137 kB
Download

Year 2020

File Name
Type
Size
Neste renewable raw material grievances December 2020PDF125 kB
Download
Neste renewable raw material grievances November 2020PDF150 kB
Download
Neste renewable raw material grievances October 2020PDF95 kB
Download
Neste renewable raw material grievances September 2020PDF89.9 kB
Download
Neste renewable raw material grievances August 2020PDF101 kB
Download
Neste renewable raw material grievances July 2020PDF101 kB
Download
Neste renewable raw material grievances June 2020PDF93.9 kB
Download
Neste renewable raw material grievances May 2020PDF86 kB
Download
Neste renewable raw material grievances April 2020PDF82.5 kB
Download
Neste renewable raw material grievances March 2020PDF79.7 kB
Download
Neste renewable raw material grievances February 2020PDF123 kB
Download

Neste's renewable raw material grievance process

Neste’s renewable raw material  grievance process

Share this