Grievances and concerns

Aerial view on many trucks

We take seriously and investigate all complaints and allegations of suspected sustainability violations. This includes any suspected breaches of the Neste Supplier Code of Conduct or Neste Responsible Sourcing Principle. 

Engagement and cooperation with our suppliers and contractors are our primary ways of addressing any grievances and concerns. Ending purchases does not necessarily solve the problem, while by working with our suppliers, we can work for improvements. If the sustainability criteria or contractual requirements included in our contracts have been verifiably breached, their nature is considered serious, and progress to resolve those issues is not made in a reasonable time, we will terminate our contract with the supplier or contractor in question.

Report a concern

If you wish to report a concern or submit a complaint, please do so via phone or online service Ethics Online.
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Renewable raw material grievances

We are committed to sourcing only sustainably-produced renewable raw materials; therefore, all of our contracts with renewable raw material suppliers include strict terms on sustainability. We monitor grievances or shortcomings in our supply chains through concerns raised by stakeholders, regular audits and assessments, laboratory tests, engagement with our suppliers as well as through our third party partners.

Engagement and cooperation with our suppliers are our primary ways of addressing any grievances and concerns in our renewable raw material supply chains. We regularly engage with our suppliers, encompassing aspects such as development of sustainability policies, capacity building, supply chain mapping and traceability.

The raw material grievance log below is updated on a monthly basis to include new grievances as well as provide status updates on the remediation of existing grievances.

Process for renewable raw material grievances

When a grievance or concern related to our renewable raw materials is brought to our attention, the grievance will be channelled to the Neste Sustainability Investigation Group (SIG) where the team represents various functions of our organisation, allowing us to consider all relevant factors and viewpoints in order to reach a fair and well-informed resolution. 

Neste defines renewable raw material grievance as concerns or complaints sent to us about an alleged breach of Neste’s Supplier Code of Conduct or Neste Responsible Sourcing Principle.

Our grievance log

Year 2024

Neste renewable raw material grievances January 2024
PDF · 113 kB

Year 2023

Neste renewable raw material grievances December 2023
PDF · 109 kB
Neste renewable raw material grievances November 2023
PDF · 109 kB
Neste renewable raw material grievances October 2023
PDF · 105 kB
Neste renewable raw material grievances September 2023
PDF · 105 kB
Neste renewable raw material grievances August 2023
PDF · 103 kB
Neste renewable raw material grievances July 2023
PDF · 124 kB
Neste renewable raw material grievances June 2023
PDF · 124 kB
Neste renewable raw material grievances May 2023
PDF · 119 kB
Neste renewable raw material grievances April 2023
PDF · 123 kB
Neste renewable raw material grievances March 2023
PDF · 122 kB
Neste renewable raw material grievances February 2023
PDF · 105 kB
Neste renewable raw material grievances January 2023
PDF · 112 kB

Year 2022

Neste renewable raw material grievances December 2022
PDF · 114 kB
Neste renewable raw material grievances November 2022
PDF · 107 kB
Neste renewable raw material grievances October 2022
PDF · 119 kB
Neste renewable raw material grievances September 2022
PDF · 119 kB
Neste renewable raw material grievances August 2022
PDF · 117 kB
Neste renewable raw material grievances July 2022
PDF · 121 kB
Neste renewable raw material grievances June 2022
PDF · 123 kB
Neste renewable raw material grievances May 2022
PDF · 125 kB
Neste renewable raw material grievances April 2022
PDF · 134 kB
Neste renewable raw material grievances March 2022
PDF · 130 kB
Neste renewable raw material grievances February 2022
PDF · 130 kB
Neste renewable raw material grievances January 2022
PDF · 129 kB

Year 2021

Neste renewable raw material grievances December 2021
PDF · 129 kB
Neste renewable raw material grievances November 2021
PDF · 124 kB
Neste renewable raw material grievances October 2021
PDF · 143 kB
Neste renewable raw material grievances September 2021
PDF · 136 kB
Neste renewable raw material grievances August 2021
PDF · 143 kB
Neste renewable raw material grievances July 2021
PDF · 150 kB
Neste renewable raw material grievances June 2021
PDF · 140 kB
Neste renewable raw material grievances May 2021
PDF · 141 kB
Neste renewable raw material grievances April 2021
PDF · 132 kB
Neste renewable raw material grievances March 2021
PDF · 135 kB
Neste renewable raw material grievances February 2021
PDF · 132 kB
Neste renewable raw material grievances January 2021
PDF · 137 kB

Year 2020

Neste renewable raw material grievances December 2020
PDF · 125 kB
Neste renewable raw material grievances November 2020
PDF · 150 kB
Neste renewable raw material grievances October 2020
PDF · 95 kB
Neste renewable raw material grievances September 2020
PDF · 89.9 kB
Neste renewable raw material grievances August 2020
PDF · 101 kB
Neste renewable raw material grievances July 2020
PDF · 101 kB
Neste renewable raw material grievances June 2020
PDF · 93.9 kB
Neste renewable raw material grievances May 2020
PDF · 86 kB
Neste renewable raw material grievances April 2020
PDF · 82.5 kB
Neste renewable raw material grievances March 2020
PDF · 79.7 kB
Neste renewable raw material grievances February 2020
PDF · 123 kB

Neste's renewable raw material grievance process

  1. Alleged grievance raised to Neste by external stakeholders

  2. Preliminary review by Neste Sustainability Investigation Group (SIG) (-> Non-case)

  3. Decide on investigation approach

  4. Engage with grievance raiser

  5. Investigate the case with the supplier (-> Non-case)

  6. Develop time bound action plan with the supplier

  7. Monitor corrective actions and update Neste grievance log

  8. Resolve grievance or suspend the supplier

  9. Review and improve internal processes where needed

Sustainability Investigation Group (SIG):

Supply

Supply Chain Compliance

Sustainability

Legal

Communications

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