Ensuring sustainability of our renewable raw material supply chain is of utmost importance to us. We are committed to sourcing only sustainably-produced renewable raw materials; therefore, all of our contracts with renewable raw material suppliers include strict terms on sustainability.
In case we learn about shortcomings in our renewable raw material supply chains, engagement and cooperation with the supplier is our primary way of action: we believe they provide the most efficient means to resolve any problems. We engage regularly with our suppliers in terms of sustainability policy development, due diligence, traceability to plantation, trainings and workshops, grievance management, etc.
We also work closely with locally-operating sustainability specialists, such as the Consortium of Resource Experts (CORE) consisting of experts from Daemeter and Proforest, to monitor our supply chains.
If you wish to report a concern or submit a complaint, please do so via phone or online service Ethics Online.
Updates on the grievances (i.e. concerns or complaints) related to our renewable raw material supply chain